Meet The ABC Team

With Decades Of Real World Industry Experience.

Staff

Albert M.

 

Client Services

Albert’s expertise includes IT analytics and Windows IT admin for a medical practice company, and he loves interfacing with clients. Strong customer service skills and three plus years of working in the IT industry allow him to bring a lot of technical expertise and client support to the table.

Staff

Ed R.

 

Prevention Admin

Ed’s primary role is to read all completed tickets and reports on a weekly basis. He looks for any preventable problems or patterns and the root cause. Once he identifies a preventable issue, he gets to work on solving the issue for good.

Staff

Eddie T.

 

Calibration Admin

Eddie has a vital role as he manages all the back-of-house system updates and maintenance to ensure all of our client’s systems are in sync. He spends his days ensuring client systems are patched and kept current, security software is working, and documentation is in alignment. Daily, weekly and monthly checklists and processes drive him to keep our client systems updated and current.

Staff

Katherine M.

 

Client Concierge

Katherine is the glue that holds our team together, keeping all the gears turning till completion. Katherine interfaces with clients when they need to source new materials, help with billing, and essential research.

Staff

Pamela R.

 

Calibration Admin

Pamela is our second Calibration Admin that works on our client systems in a back-of-house support role. She checks the backups daily and ensures systems are patched, and cloud servers are optimized and monitored properly.

Staff

Paul M.

 

Service Manager

Paul is a network admin for a medical billing company and has a strong sense of customer support and service. He keeps the gears turning by making sure clients are happy, tickets get taken care of promptly, and when support cases require that extra special touch.

Staff

Rich C

 

Client Services

Rich has a degree in electronic engineering and brings over 5 years of IT expertise to the table. He used to work as a systems administrator for Chevron, providing general support and leading network upgrade projects for the company.

Staff

Zoey L.

 

Procurement Specialist

Zoey comes from a primary sales background, selling industrial products for several global suppliers. She engages with our clients to help with everything from quoting a new laptop to figuring out which Microsoft 365 license is the best fit.

ABC Computer Services Has Been Repairing Printers In New York For 20 Years. All Work Is Guaranteed, And You Can Get A Free Quote In A Few Hours.