Meet The ABC Team

With Decades Of Real World Industry Experience.

Albert M.

Client Services

Albert’s expertise includes IT analytics and Windows IT admin for a medical practice company and loves interfacing with clients. Strong customer service skills and three plus years of working in the IT industry allows him to bring a lot of technical expertise and client support to the table.

Ed R.

Prevention Admin

Ed’s primary role is to read all completed tickets and reports on a weekly basis. He looks for any preventable problems or patterns and looks for the root cause. Once he identifies a preventable issue he gets to work on solving the issue for good.

Eddie T.

Calibration Admin

Eddie has a very important role as he manages all the back of house system updates and maintenance to make sure all of our client’s systems are in sync. He spends his days making sure client systems are patched and kept current, security software is working and documentation is in alignment. Daily, weekly and monthly checklists and processes drive him to keep our client systems updated and current.

Katherine M.

Client Concierge

Katherine is the glue that holds our team together, keeping all the gears turning till completion. Katherine interfaces with clients when they need to source new materials, help with billing, and important research.

Pamela R.

Calibration Admin

Pamela is our second Calibration Admin that works on our client systems in a back of house support role. She checks the backups daily, makes sure systems are patched and cloud servers are optimized and monitored properly.

Paul M.

Service Manager

Paul was a network admin for a medical billing company and has a strong sense of customer support and service. He keeps the gears turning by making sure clients are happy, tickets get taken care of in a timely manner, and when support cases require that extra special touch.

Rich C

Client Services

Rich has a degree in electronic engineering and brings over 5 years of IT expertise to the table. He used to work as a systems administrator for Chevron, providing general support and leading network upgrade projects for the company

Zoey L.

Procurement Specialist

Zoey comes from a primary sales background, selling industrial products for several global suppliers. She engages with our clients to help with everything from quoting a new laptop to figuring out which Microsoft 365 license is the best fit.

Mozart

Manager Of Office Security

Mozart may look cute but he takes his job very seriously. When he isn’t busy chewing bones he makes sure we’re safe and well protected

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