Albert’s expertise includes IT analytics and Windows IT admin for a medical practice company and loves interfacing with clients. Strong customer service skills and three plus years of working in the IT industry allows him to bring a lot of technical expertise and client support to the table.
Ed’s primary role is to read all completed tickets and reports on a weekly basis. He looks for any preventable problems or patterns and looks for the root cause. Once he identifies a preventable issue he gets to work on solving the issue for good.