Frequently Asked Questions

Q: Does the distance from the heat source to the thermal camera need to be a certain length?

A: The distance between the two units should be no greater than 5 feet

Q: Where should I place the heat source device for the best results?

A: The heat source device should be placed against the wall as well as the point where the subject stands to get scanned.

Q: Do I need the Fixed Heat Source to use the thermal camera? 

A: Yes the heat source device is required for normal operation

Q: Do I need any special training to use Seek Scan? 

A: No you don’t, anyone from your staff or team can use the software

Q: Does the distance from the heat source to the thermal camera need to be a certain length?

 

A: The distance between the two units should be no greater than 5 feet

Q: Where should I place the heat source device for the best results?

 A: The heat source device should be placed against the wall as well as the point where the subject stands to get scanned.

Q: Can Seek Scan screen more than one person at a time? 

A: No, only one subject can be scanned at one time

Q: Can multiple systems be used with one computer?

A: One computer is needed per system

 Q: How much time does each scan take per person? 

 

A:  Measurement time is 1 second

Q: Does Seek Scan have audible alarms?

 

A: Yes. A buzzer tone will sound, along with the red box indicator on the screen, when the measurement results above the customizable temperature alarm threshold.

A ding tone will sound, along with the green box indicator on the screen, when the measurement results below the customizable temperature alarm threshold.

Q: Does Seek Scan require an operator?

A: No, the system is automated and does not require an operator.

Although you may prefer to have an operator monitor each scan as they occur, the system is capable to also accommodate self-measurement in honor system deployments. 

Q: Can I use the system in a hot room?

A: The system will not work with the required accuracy if the ambient temperature in the room exceeds 105°F.

You should also avoid leaving the Fixed Heat Source in direct sunlight where it can be heated above its known temperature. 

Q: Will a nearby heating and air condition vent affect the system? 

A: For optimal performance, the system should not be installed in line with any warm or cold airflow. 

Q: What type of lighting is required for the system to function? 

A: Normal indoor lighting is needed for the best results using Seek-Scan. 

Dark or nighttime conditions can make it difficult for the system to detect a subject.  Glare, direct sunlight or reflection into the camera can also cause issues to detect a subject. 

For the best results, it is recommended to operate in standard indoor lighting conditions. 

Q: How does the camera connect to the laptop?

A: A simple USB cable connects the camera to the laptop so the laptop must be within the same physical space as the SeekScan station. 

Q: Does the laptop need to be on our internal network or the internet to operate SeekScan?

A: No it doesn’t, it only needs to be connected to the thermal camera by USB cable.

Q: Does the laptop need to be on our internal network or the internet to operate SeekScan?

A: No it doesn’t, it only needs to be connected to the thermal camera by USB cable.

Q: What physical areas does ABC service?

A: Our primary services areas are New York City, Queens and Long Island. If you are interesting in purchasing a system and located in NJ then contact us for special arrangements.